Procedures within the grooming environment can be stressful for some dogs, especially for senior, young, overweight dogs or those with medical concerns. The process may expose unknown medical conditions or aggravate a current one during or after the groom. Unless deemed to be negligent, all medical expenses are the responsibility of the owner.
I reserve the right to take and use photos/videos of your pet for social media, advertising and education. If you do not wish for this, please make me aware at the time of your appointment. 

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Cancellations

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If you are unable to attend your dog’s appointment, please contact me asap. Cancellations with less than 24hrs notice period may incur a fee of 50% of the service charge. I am unable to rebook any dog with an outstanding cancellation fee and require this to be paid prior to rebooking. 

 

If you run 15+ minutes late for your appointment this may result in having to reschedule to another day.

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Matting Policy

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I practice humanity over vanity. If I am presented with a neglected coat and believe in my professional opinion it is kinder to remove the coat than it is to brush, this will be done in accordance with The Animal Welfare Act 2006.

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Severe matting can cause skin irritation, bruising, sores, abrasions, hot spots and poor blood circulation, etc. The best way to help relieve the dog is to remove the coat using a blade short enough to get underneath the matting. Although great care is taken, there is risk of injury due to the equipment used. By leaving your pet for grooming, you acknowledge the condition of your dog’s coat and the risks of removing it.

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Whilst I will make every effort to identify this as part of the pre-groom consultation and coat assessment, there may be occasions where the degree of matting cannot be fully identified until I commence the groom. In this case I will contact the owner.

An additional fee of up to £20 may be added to cover the wear and tear this process causes to my equipment.

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Flea and Tick Policy

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It is essential to keep a clean salon environment to ensure the health and wellbeing of both dogs and people. Please ensure your dog is up-to-date with regular flea and tick treatments.

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If I find fleas on your dog prior to commencing the groom, the dog will need to be collected for treatment and the groom rearranged to another date.​ If fleas are found on your dog during the grooming process I will use a specialized flea shampoo and an additional £10 will be added to the cost of the groom.​ If ticks are found on your dog they will need to be collected for veterinary treatment and the groom rearranged.

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Vaccinations

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By using my services, owners confirm that their dog is up to date with their annual vaccinations. An unvaccinated dog may put itself and others at risk. I can take no responsibility for dogs that may contract any diseases due to not having up to date vaccinations. I may ask for proof of vaccination and veterinary information which must be provided.

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Canine Behaviour Policy

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Owners have the obligation to inform me of any known nervous or aggressive behaviour traits their pet may have to other animals or humans. I reserve the right to muzzle dogs. The owner understands that in extreme circumstances the groom may need to be terminated, I still require full payment. I will not be held liable for any stress or injury resulted from nervous or aggressive behaviour.